Introduction
The BancPac™ division of Fidelity National Information Services, (FIS) is headquartered in Norcross, GA. The BancPac Education Department’s purpose is to provide initial “Train-The-Trainer” education for denovo/conversion clients, and advanced training for existing clients. This is done through hands-on classroom-based and web-based instructional programs.

Scheduling Procedure – Denovo / Conversion Clients
After the kick off meeting, a member of the education staff will contact the bank. Spaces are reserved for the bank’s personnel based on current schedule availability. Core classes are scheduled at least one month prior to the bank’s opening/conversion to ensure adequate time for initial education. Once the bank’s personnel have completed this initial education, it is the bank’s responsibility to conduct classes for the remainder of the bank staff. A member of the BancPac™ Education staff is available for any questions that may arise during the bank’s education of additional staff. The “Train-The-Trainer“foundation classes are held over a two-week period. One week of education focuses on loan courses, the other on deposit courses.

Scheduling Procedure – Existing Clients
Clients already using the BancPac™ software should contact the BancPac™ Education Department at (770) 209-8350, to enroll in classes offered at the training facilities or online.

Virtual Learning Center
Online training courses are offered for both new and existing customers. These classes cover topics ranging from loans to commercial analysis. Go to the https://bancpaceducation.webex.com link to access the list of available web-based courses. On the right are tabs that list classes scheduled for the current date as well as future dates. Click on the name of the course to view its description. When ready to enroll, click on the “register” button at the right for step by step instructions. Private online courses, customized to address a bank’s particular area(s) of concern, are also available. Contact the BancPac™ Education Department at (770) 209-8350, for questions about online training.

Onsite Customized Education
Onsite customized classes are offered for both new and existing customers. These classes can cover topics ranging from loans to commercial analysis. The fee for onsite education is $1250 per day plus expenses. Contact the BancPac™ Education Department at (770) 209-8350, for questions about Onsite Education.

Cancellation Policy
There is a 10 business day cancellation policy for all classroom/onsite education. There is a 3 business day cancellation policy for all Virtual Learning Center (on-line) education. Please follow the cancellation policy to avoid being charged the standard class fee. Schedules are subject to change without notice.